The Antenna Farm
The Antenna Farm Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Antenna Farm has 2.5 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Pricing and variety.
Cons: Poor customer service, Cussed me out, Defective products.Recent recommendations regarding this business are as follows: "Don't just DONT do business with them.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Antenna Farm has 2.5 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Pricing and variety.
Cons: Poor customer service, Cussed me out, Defective products.Recent recommendations regarding this business are as follows: "Don't just DONT do business with them.".
Most users ask The Antenna Farm for the refund as a solution to their issues.
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
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Verified Reviewer*** poor customer service.
- Poor customer service
Preferred solution: Full refund
User's recommendation: Don't just DONT do business with them.
STAY AWAY
- Lied to me
- Cussed me out
- Underhanded
Preferred solution: Full refund
Knock Knock, Ding *** Is anybody Home???
John Holbrook is absolutely disrespectful
- Pricing and variety
- John holbrook
- Defective products
- Poor customer service
Preferred solution: Full refund
Incompetent
Need adapter
The Antenna Farm Shipping Service Review
Nothing but Good service from John.
Extremely poor business practice
The Antenna Farm Delivery Service Review from Salt Lake City, Utah
Horrible customer service. Extremely unprofessional. Owner is abusive with personal attacks.
Preferred solution: Let the company propose a solution
Rude, evil, mean and nasty
Poor quality of service and poor customer service.
- Poor customer service
Preferred solution: Let the company propose a solution
The Antenna Farm's Terrible Customer Service
Owner belittles customers in emails, has fraudulent policies and business practices
This is my latest and final installment on The Antenna Farm ordeal originally submitted as a complaint in June of this year 2011.
I got a letter from the Montana DOJ, which is a closure of their case against The Antenna Farm. They submitted to me copies of communications received by John Holbrook after their fourth attempt to get him to respond. He also never responded to the Better Bureau at all.
Mr. Holbrook proceeded to twist the facts and make himself appear the innocent party, however, my credit card company agreed with me and returned Mr. Holbrook\'s incomplete refund to him and charged back his bank for the entire amount due me including my shipping costs.
Mr. Holbrook started whining to me that he was charged 3% fees twice and other incidental charges as a result of this ordeal he started, so he feels I am obligated to pay him. Not likely, since he started this ordeal and incurred his own extra costs by being an irresponsible business owner, having only two functioning brain cells and insulting his customers.
Mr. Holbrook learned a valuable lesson in 2011. He pissed off the wrong person this time.
Let this story be a lesson to anyone considering purchasing anything from this guy!
As of 7/13/11
In all fairness to John at the Antenna Farm, I am posting an update on the situation I have had with him. I filed a credit card dispute and they posted my \"full refund\" money back to my account. Just after that happened, John gave me a refund for everything except shipping. The process takes awhile, but the shipping is still in dispute. I do not think I should be charged the shipping if my product does not arrive in the time specified for mailing or if it is not arriving within the time allowed for John\'s return policy. John needs to change his return policy on his web site to 7 days from receipt (just as he said in his email to me) not 7 days from purchase, which is stated on his website.
In any event, starting with my first email, John (true to form) started sending me emails containg derrogatory remarks, such as cry baby, whiner, greedy American and other unnecessary stuff. Now he is quoting bible verses that state I am going to have vengence from God and if I take his coat I should also get his cloak. Again, this is totally unnecessary dialog in a business environment and unacceptable behavior from someone claiming to be a reputable business. Fly-by-night business, yes - reputable business, no.
My main pith and point here is that John has a fly-by night operation and does not even have a business bank account. Everything is done from his family\'s bank account, which is bad news if you have to sue him to recover or collect damages. These are not the hallmarks of a reputable business. Also, John insults and degrades customers who complain about faulty products, shipping problems, defects or any other aspect of his business. These are also not hallmarks of a reputable business.
I am certain that the BBB, Montana Department of Justice and my credit card company will agree with me that I am due a refund on my shipping and that John needs to change the wording on his web site for his shipping and returns policies. But, going forward, I would recommend that anyone considering a purchase from this guy be very aware of the fact that you are more likely to have trouble from him than you are in having a problem free purchase.
Last but not least, this guy claims to be a Christian and wants to pray for customers who have complaints, so they do not go to *** for expressing legitimate grievances about him. Remember, no one doing business with a self-affirmed Radio Nazi has a right to complain, but only to surrender your money to him.
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After the service manager told me he would cancel the order he didn't. He lied his *** off.
So I have an extra antenna that I don't need nor want. I will NEVER EVER DO ANY BUSINESS WITH THEM AGAIN. I do not like liars. All this moron had to do was tell me if he had it in stock or not.
Instead he kept giving me the run around. *** poor attitude and doesn't know what good business is.